Cecilia Huster, User Experience Designer

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Deliverables that Communicate

For user experience designers deliverables are all about communication.

When they are presented to the business, they act as a base for decisions, setting the parameters of the discussion. When signed-off, deliverables are presented to other web workers. They then need to communicate decisions made by the business in a way that is easily understandable by e.g. designers and developers.

Motivate Decisions

One way of improving the communication value of deliverables, is to include the reasoning behind decisions taken. Both business stake holders and web workers appreciate this. Including motivations also furthers one of my goals -- to raise awareness of usability and accessibility in everyone involved.

Engage in Conversations

Explicitly mentioning how usability furthers business goals in deliverables often leads to great conversations. These conversations improve the understanding that business stake holders, agency staff and developers have of user concerns. They also help me gain a clearer picture of where stake holders and vendors are coming from.

Documents and presentations

Transactional Project Wireframes

Norwich Union wanted to offer their customers a way of servicing their insurance online. Naturally it became a very transactional, IA-led project. I produced 5 personas, 15 scenarios, user flows, sitemaps and over 100 wireframes and presented to the clients' user experience team.

Transactional wireframes >

Checkout Project

I designed the integration of PayPal checkout with an award-winning Dutch classifieds site, Marktplaats.nl.

Adobe Illustrator wireframes for creating an invoice >

Arabic Web Design for Westerners

Based on my experience with creating Arabic CMS templates, I wrote a presentation and designed a poster. The presentation goes into some detail about things a Westerner needs to consider when designing pages written in the Arabic alphabet. The poster shows screenshots of two Arabic-alphabet sites. One page is juxtaposed with the same page in other languages, one shows a number of pages, each in Arabic and English versions.

I prefer to first go through the presentation and then show a large-scale print-out of the poster. The presentation gives enough background for the audience to pick up on how the same element has been treated similarly or differently in different languages and by different designers.

Ajax

Using the example of picking a date with day, month and year, this article shows the the richer interaction that Ajax opens up to the user, compared to a traditional, linear form.

Rich, Ajax interaction: Picking a date >