Cecilia Huster, User Experience Designer

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Prototype: "Know Your Customer" Compliance

HTML prototype. Click to walk through.

HTML prototype

An important part of Lean UX is that we stop painting pretty, static images and start building interactive prototypes to communicate on a more visceral level what the user experience is. I firmly believe that the Compliance flow wouldn't have been nearly as long-winded if I had been able to demonstrate what it felt like to walk through. It takes three page loads after the user has logged in before we get to the point.

This happy-path HTML prototype has a simpler flow. As soon as the user has logged in, they get the lightbox. They can opt out, e.g if they have more urgent business to take care of in Resolution Center. Customer Service Calls go through the roof if we don't allow people to opt out, even when their account is hard restricted. It's cheaper to add a Skip link and some logic that sends out email reminders. It's also a much nicer user experience.

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